Pitney Bowes Reviews

Pitney Bowes offers a range of products and services designed to streamline shipping, mailing, and financial services. Popular offerings include PitneyShip® software, which simplifies shipping and mailing from packages to large envelopes and letters. The PitneyShip™ Cube is a notable product, being the first-ever smart, WiFi-enabled label printer with a built-in scale, allowing users to weigh packages and print shipping labels directly from their phone. For ecommerce, Pitney Bowes provides solutions to optimize operations, while their Consumer Connect platform transforms post-purchase interactions into an extension of the brand experience. Additionally, they offer postage meters and supplies, mailing equipment, and parcel lockers & tracking solutions to cater to various business needs.

Pitney Bowes supports various payment methods for its invoices, including automatic payments, online ACH and credit card payments, ACH transfers, and mailing a check. Customers can manage their payment methods online, including adding, removing, or updating a credit card or bank account. A fee of up to 3% may be applied to cover costs of accepting cards, except for American Express. To avoid this fee, it's recommended to use a bank account for bill payments. It's important to note that debit cards are not accepted for bill payments, with the exception of American Express.

Pitney Bowes has a Supply Return Policy that allows for the return of products in resalable condition (unused/unopened) within 30 days of the purchase date. If the return is due to a defect in the product, customers may have up to six months to return the item. The shipping and handling charges associated with the original order and the return package are the responsibility of the customer, unless the return is due to a damaged or defective product or an incorrect shipment by Pitney Bowes. For ink and toner supplies, if the item is defective, the same six-month return period applies. To initiate a return, customers must sign in and go to the Order History page in their account. All reimbursements will be applied to the original method of payment for the product. As for the shipping policy, Pitney Bowes offers PitneyShip®, which allows customers to access the best shipping rates from reliable carriers such as UPS, USPS, and FedEx. Customers can compare carrier rates, set business rules, and analyze spend to make smarter shipping decisions.

Pitney Bowes provides a comprehensive customer support page that addresses a wide range of topics. Customers can track packages, get assistance with product help, billing, and financials, manage their account portal, and handle product management. The support page offers resources for error troubleshooting, mailing and shipping procedures, reporting, and accounting. For payments, credits, and refunds, detailed information is available, including how to handle bills, fees, and charges. Users can submit support requests, chat with a virtual assistant, or contact live agents during business hours for more personalized help. The support system is designed to provide quick and efficient resolutions to customer inquiries.

Pitney Bowes offers a range of shipping options to cater to various business needs. Customers can access competitive shipping rates from trusted carriers like UPS, USPS, and FedEx. The company provides a shipping software that allows users to compare carrier rates, set business rules, and analyze spending. For mailing, postage meters and mailing equipment are available, which can help save on First-Class Mail® and Priority Mail® shipments. Pitney Bowes also offers solutions for package tracking and distribution, ensuring a streamlined management of incoming parcels with self-service pickup options. Additionally, the Shipping 360 platform offers a secure SaaS foundation to reduce complexity and centralize control over shipping, mailing, and receiving operations across an enterprise.